Question 1

Is my trade-in offer guaranteed?

Accepted Answer

Your trade-in quote is guaranteed as long as your item matches the condition you selected.
If our team finds any significant differences during the assessment, we’ll update the offer with the new trade-in value. You’ll always have the option to accept or decline the revised offer.

Question 2

How long does my trade-in offer last?

Accepted Answer

Your trade-in offer is valid until the scheduled date set during your order. After that, the value may change based on market conditions or item depreciation, especially if you haven’t locked your offer. Locking your offer secures your store credit, protecting it from price drops and guaranteeing the quoted amount as long as you complete your trade-in within the validity period.

Question 3

What happens if my condition doesn’t match?

Accepted Answer

If your condition doesn’t match the grading you selected during your trade-in, our team will perform a professional assessment to determine the accurate market value.
We’ll then send you a revised trade-in offer reflecting your item’s condition, you’ll have the choice to accept the new offer or decline it, and if you decline, your item will be returned.

Question 4

How do I get the store credit for my trade-in?

Accepted Answer

You can choose to receive your trade-in value as store credit either right away or after your item is assessed.

Get credit now: Receive your store credit instantly by placing a temporary hold on your credit card. This lets you use your credit right away, even before your item is verified.
Get credit later: No credit card required. Just send in your item and receive your store credit after we assess and verify its condition.

Question 5

What if I change my mind about my trade-in?

Accepted Answer

You can cancel or decline your trade-in anytime before the the store credit is processed. If you’ve already shipped your item, your items will be returned.

Question 6

Is SELLIT9 safe and legitimate for trade-ins?

Accepted Answer

Yes! SELLIT9 is a trusted Canadian trade-in platform used by thousands of customers across the country. We provide secure payout processing, transparent pricing, and verified assessments to ensure you always get a fair offer. Our goal is to make every trade-in simple, fast, and reliable.

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How Store Credit Trade-Ins Work: Lock-In Value, Credit Options & Timing