Your trade-in is secure and fully trackable from the moment it ships or gets picked up by courier, to the end of inspection. You’ll receive updates and stay in control throughout.
Sometimes, our inspection finds differences between the reported and actual specs and condition. Here’s what happens.
Condition mismatch: if the item’s condition differs from the initial report, we will contact you with a revised price. If you decline our revised offer, we will ship your items back to you at no cost.
Misreported model, specifications, or substantial condition mismatch: if the model or specifications do not match the initial report, we’ll give you a revised offer based on the correct information. If you decline our revised offer, we will ship your items back to you at your cost.
What’s a substantial condition mismatch or misreported model?
What’s a substantial condition mismatch or misreported model?
We’re talking about obvious differences, like choosing Flawless when the screen is cracked or saying your phone is a new release but sending in a 2021 model.
Locked or restricted items: we do not accept items that are password protected, iCloud locked, blacklisted, SIM locked or have any other kind of access restriction. If we find access restrictions, we will ship your items back to you at your cost.