What does it mean if my item is “under contract”?
If your phone or other item is “under contract,” it means you haven’t fully paid it off yet. This usually happens in two ways:
Carrier contract: you got your item through a wireless carrier (ex: Bell, Rogers, or Telus) and are paying it off as part of your monthly bill.
Financing agreement: you got your item using a payment plan through a store or financing company, and you're still making payments.
Until those payments are complete, the company still owns part of the item. That’s why some items can’t be traded in until they’re fully paid off.
What items are eligible for trade-in?
SELLIT9 does not accept trade-ins for items under contract with Bell, Freedom, Virgin or select other carriers. These carriers blacklist and lock items with outstanding payments, so they can’t be resold.
Items under contract with carriers like Rogers, Fido and Telus may be accepted for trade-in. As part of the inspection we’ll check the serial number to make sure that it is not carrier blacklisted or locked. If either issue is detected, we will not be able to purchase your item.
To protect our customers and partners, we reserve the right to decline any item at high risk of being blacklisted.
Items bought within the last 6 months
For items like smart phones that are commonly under contract, we require proof of payment for anything purchased within the last 6 months. That might mean a store receipt for the full item value or proof you paid off your carrier/financing contract.
FAQs for Items Under Contract
Will trading in my item cancel my carrier or financing contract?
You’re still responsible for any outstanding contract. Trading-in doesn’t affect your agreement, so be sure to settle it directly with your carrier or lender.
How do you check if my item is under contract?
We check the serial number to determine if your item has carrier restrictions, remaining payments, or contract obligations.
Will my trade-in offer be affected If my phone is under contract?
Yes. Items under contract receive lower trade-in values.